ICT HELP DESK

PROVINCIAL ADMINISTRATION: GAUTENG
DEPARTMENT OF HEALTH
Department of Health is committed to the achievement and Maintenance of diversity and equity employment,
especially of race, gender and disability

POST 09/105 : ICT HELP DESK REF NO: 002527
Directorate: Information Communication and Technology
SALARY : R226 611. Per annum Plus benefits
CENTRE : Dr. George Mukhari Academic Hospital
REQUIREMENTS : Minimum of Grade 12 and minimum of 3 years relevant work experience in ICT
service desk environment. A Certificate (N+/A+), Diploma or Degree in Information
Technology/computer science will be strongly recommended as an advantage.
Exposure to administration of ICT support services and reporting is a must.
Relevant health environment related experience working within technical support
and system is preferable. Competencies: Strong interpersonal and communication
skills with good knowledge in computer packages (Ms Word, Excel, MS
PowerPoint and Access) and Batho-Pele Principles. Proficiency in English and
other official languages.
DUTIES : Administration of the service desk or help desk environment, ensuring the availability
of ICT services and resources. Monitor all logged, attended, closed and escalated
calls. Assigning calls to technicians, and communicating with both users and
technicians in relation to the status of the logged calls. Regular calls are closed.
Ensuring a pleasant work environment and customer relations at all times. Perform
office administration, execute and implement the unit’s operational plan. Provide
monthly /weekly desk report, including ad-hoc reporting.

OTHER POST: CLIENT INFORMATION CLERK -IT (1 POST)

ENQUIRIES : Mr P Mogomotsi Tel 012 529 3772
APPLICATIONS : can be delivered to: Dr. George Mukhari Academic Hospital, 3111 Setlogelo Drive,
Ga-Rankuwa, 0208 or posted to: Dr. George Mukhari Academic Hospital, Private
Bag X422, Pretoria 0001.
NOTE : Correspondence will be entered with shortlisted candidates only and if you are not
contacted within 3 months after closing date please accept that your application
was unsuccessful. The employer Reserves the right to fill this position(s)
CLOSING DATE : 16 March 2018

Image: Pixabay

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