ICT SUPPORT TECHNICIAN

DEPARTMENT OF RURAL DEVELOPMENT AND LAND REFORM
DRDLR is an equal opportunity and affirmative action employer. It is our intention to promote representivity
in DRDLR through the filling of posts. We reserve the right not to fill a position.
APPLICATIONS : Only applications submitted online via the e-Recruitment System @
https://drdlr.erecruit.co/candidateapp/Jobs/Browse.aspx will be accepted.
CLOSING DATE : 30 April 2018 at 16:00
NOTE : Late applications will not be considered after the closing date. Kindly note that
technical support is available from Graylink, Monday to Friday from 8:30 to 17.00
@ 021 424 8677 should you experience any difficulties with your online application.
It would be appreciated if you can only upload those course certificates applicable
to the post that you apply for. All applicants must be SA Citizens/Permanent
Residents or Non-SA Citizens with a valid work permit. Applicants will be expected
to be available for selection interviews and competency assessments at a time,
date and place as determined by DRDLR. The Department reserves the right to
conduct pre-employment security screening and appointment is subject to positive
security clearance outcome. Applicants must declare any/pending criminal,
disciplinary or any other allegations or investigations against them. Should this be
uncovered post the interview the application will not be considered for the post and
in the unlikely event that the person has been appointed such appointment will be
terminated.

OTHER POST: LECTURER LIFE ORIENTATION

POST 15/34 : ICT SUPPORT TECHNICIAN (REF NO: 3/2/1/2018/107)
Directorate: ICT Service Management
SALARY : R226 611 per annum (Level 7)
CENTRE : Pretoria
REQUIREMENTS : National Diploma in Information Technology/Computer Science. Appropriate
technical IT qualifications: Cisco CCNA Certificates, ITIL Foundation Certificate,
Technical Certificates (A+, N+, MCSE). 1 year working experience in IT Technical
support environment and ICT supporting hardware, software and network (2nd
level support). Network management experience. Job related knowledge:
Information Technology acts and policies; Internal control and risk management;
Project management principles and tools; Technical aspects of information and
communication technology goods and services. Job related skills: Planning and
organizing; Communication (written and verbal); Supervisory; Computer literacy;
Project management: Interpersonal relations; Problem solving and analysis;
Change and diversity management. Ability to offer lessons and practical skills. A
valid driver’s licence (code 08).
DUTIES : Provide technical line support to all end users (hardware and software support).
Diagnose and resolve software and hardware incidents, including operating
systems (Windows and Mac) and across a range of software applications. Assist
all our users with any logged IT related incident when called upon. Take ownership
of issues by carrying out problem analysis to implement temporary or permanents
fixes with the aim of restoring service to the customer as soon as possible;
escalating incidents to other support teams where necessary. Accurately record,
update and document requests using the IT service desk system. Install and
configure new IT equipment. Resolve incidents with printers, copiers and
scanners. Maintain a first class level of customer service ensuring that all
customers are treated efficiently and in an appropriate manner. Maintain excellent
verbal communication skills with the ability to communicate effectively with
technical and non-technical colleagues at all levels in the organisation. Ensure
technology is accessible and equipped with current hardware and software.
Troubleshoot hardware, software and network operating system. Be familiar with
all hardware and software. Be familiar with network operating system. Provide
orientation to new users of existing technology. Train staff about potential uses of
existing technology. Train staff about new and potential use. Provide individual
training and support on request. Provide recommendations about accessing
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information and support. Maintain current and accurate inventory of technology
hardware, software and resources. Provide, monitor and manage Local Area
Network (LAN). Coordinate IT Network support with internal and external parties.
Provide IT Network support. Monitor network and report any anomalies. Document
and maintain network equipment and configurations. Ensure security measures
are met and policies are adhered and workshop ICT Policies. Educate users about
ICT policies such as password policy, email policy, internet policy, desktop policy
and etc. Monitor and maintain technology to ensure maximum access.
Troubleshoot all technology issues. Maintain log and/or list of required repairs and
maintenance. Make recommendations about purchase of technology resources.
Research current and potential resources and services. Ensure hardware is
stripped and secured before disposal. Connect and setup hardware, load all
required software. Test and rollout all projects that OCIO is rolling out to the
department and serve as a pint of contact to regional technical staff regards to all
projects undertaken by OCIO. Test new applications before implemented/installed
in departmental Network and advice accordingly. Assist on escalated calls from
technicians from other regions and resolve them on time. Train technician from
other regions if there is a new applications in the Department.
NOTE : Coloured, Indian and White males and African, Coloured, Indian and White
females and persons with disabilities are encouraged to apply.

Image: Pixabay

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