ICT DESKTOP SUPPORT TECHNICIAN

DEPARTMENT OF RURAL DEVELOPMENT AND LAND REFORM
DRDLR is an equal opportunity and affirmative action employer. It is our intention to promote representivity in
DRDLR through the filling of posts. We reserve the right not to fill a position.
APPLICATIONS : DRDLR has launched an e-Recruitment System where applicants apply for a post
on line. Applications must be submitted by clicking on the link to apply for the post
above https://drdlr.erecruit.co/candidateapp/Jobs/Browse.aspx
CLOSING DATE : 01 June 2018 at 16:00
NOTE : Kindly note that technical support is available from Graylink, Monday to Friday from
8:30 to 17.00 @ 021 424 8677 should you experience any difficulties with your online
application. Please ensure that you submit your application before the closing date
as no late applications will be considered. It would be appreciated if you can only
upload those course certificates applicable to the post that you apply for. All
applicants must be SA Citizens/Permanent Residents or Non-SA Citizens with a
valid work permit. Applicants will be expected to be available for selection interviews
and competency assessments at a time, date and place as determined by DRDLR.
The Department reserves the right to conduct pre-employment security screening
and appointment is subject to positive security clearance outcome. Applicants must
declare any/pending criminal, disciplinary or any other allegations or investigations
against them. Should this be uncovered post the interview the application will not be
considered for the post and in the unlikely event that the person has been appointed
such appointment will be terminated.

OTHER POST: IT TECHNICIAN – (01 POST)

POST 20/52 : ICT DESKTOP SUPPORT TECHNICIAN REF NO: 3/2/1/2018/172 (04 POSTS)
Directorate: ICT Service Management
SALARY : R226 611 per annum (Level 07)
CENTRE : Pretoria
REQUIREMENTS : National Diploma in Information Technology/Computer Science. Appropriate
technical IT qualifications: Cisco CCNA Certificates, ITIL Foundation Certificate,
Technical Certificates (A+, N+, MCSE). 1 year working experience in IT Technical
support environment and ICT supporting hardware, software and network (2nd level
support). Network management experience. Job related knowledge: Information
Technology acts and policies; Internal control and risk management; Project
management principles and tools; Technical aspects of information and
communication technology goods and services. Job related skills: Planning and
organizing; Communication (written and verbal); Supervisory; Computer literacy;
Project management; Interpersonal relations; Problem solving and analysis;
Change and diversity management; Ability to offer lessons and practical training. A
valid driver’s licence (code 08).
DUTIES : Provide technical line support to all end users (hardware and software support).
Diagnose and resolve software and hardware incidents, including operating systems
(Windows and Mac) and across a range of software applications. Assist all our users
with any logged IT related incident when called upon. Take ownership of issues by
carrying out problem analysis to implement temporary or permanents fixes with the
aim of restoring service to the customer as soon as possible; escalating incidents to
other support teams where necessary. Accurately record, update and document
requests using the IT service desk system. Install and configure new IT equipment.
Resolve incidents with printers, copiers and scanners. Maintain a first class level of
customer service ensuring that all customers are treated efficiently and in an
appropriate manner. Maintain excellent verbal communication skills with the ability
to communicate effectively with technical and non-technical colleagues at all levels
in the organisation. Ensure technology is accessible and equipped with current
hardware and software. Troubleshoot hardware, software and network operating
system. Be familiar with all hardware and software. Be familiar with network
operating system. Provide orientation to new users of existing technology. Train staff
about potential uses of existing technology. Train staff about new and potential use.
Provide individual training and support on request. Provide recommendations about
accessing information and support. Maintain current and accurate inventory of
technology hardware, software and resources. Provide, monitor and manage Local
Area Network (LAN). Coordinate IT Network support with internal and external
parties. Provide IT Network support. Monitor network and report any anomalies.
Document and maintain network equipment and configurations. Ensure security
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measures are met and policies are adhered and workshop ICT Policies. Educate
users about ICT policies such as password policy, email policy, internet policy,
desktop policy and etc. Monitor and maintain technology to ensure maximum
access. Troubleshoot all technology issues. Maintain log and/or list of required
repairs and maintenance. Make recommendations about purchase of technology
resources. Research current and potential resources and services. Ensure
hardware is stripped and secured before disposal. Connect and setup hardware,
load all required software. Test and rollout all projects that OCIO is rolling out to the
department and serve as a pint of contact to regional technical staff regards to all
projects undertaken by OCIO. Test new applications before implemented/installed
in departmental Network and advice accordingly. Assist on escalated calls from
technicians from other regions and resolve them on time. Train technician from other
regions if there is a new applications in the Department.
APPLICATIONS : Applications can also be submitted by post Private Bag X833, Pretoria, 0001 or hand
it delivered to: 184 Jeff Masemola Street (formerly known as Jacob Mare), corner of
Jeff Masemola and Paul Kruger Streets, Pretoria
NOTE : Coloured, Indian and White males and African, Coloured, Indian and White females
and Persons with disabilities are encouraged to apply.

Image: Pixabay

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