IT HELPDESK

PROVINCIAL ADMINISTRATION: FREE STATE
DEPARTMENT OF ECONOMIC, SMALL BUSINESS DEVELOPMENT, TOURISM AND ENVIRONMENTAL
AFFAIRS
Free State Provincial Government is an equal opportunity affirmative action employer. It is our intention to
promote representativity (race, gender and disability) in the Province through the filling of these posts and
candidates whose appointment/promotion/transfer will promote representativity will receive preference.
APPLICATIONS : Quoting the reference number, applications must be forwarded to the Head of
Department: Economic, Small Business Development, Tourism and
Environmental Affairs, Private Bag X20801, Bloemfontein, 9300 or delivered by
Hand at the Ground Floor Security Entrance, 113 St Andrews Building, St Andrew
Street, Bloemfontein.
FOR ATTENTION : Ms K Molusi /Ms MA Parkies
CLOSING DATE : 29 June 2018 at 16:00
NOTE : All short-listed candidates for SMS posts will be subjected to a technical exercise
that intends to test relevant technical elements of the job, the logistics of which will
be communicated by the department. Following the interview and technical
exercise, the selection panel will recommend candidates to attend a generic
managerial competency assessment. All short listed candidates will be subjected
to screening and security vetting to determine their suitability for employment, as
well as qualification verification. Successful candidate will be expected to enter into
a performance agreement. Directions to applicants: Applications must be
submitted on form Z.83, obtainable from any Public Service Department and must
be accompanied by certified copies of qualifications (a transcript of results must
be attached), driver’s license, identity document and a C.V. (Separate application
for every vacancy). Applicants are requested to complete the Z83 form properly
and in full. Qualification certificates must not be copies of certified copies.
Applications received after the closing date and those that do not comply with
these instructions will not be considered. The onus is on the applicants to ensure
that their applications are posted or hand delivered timeously. Candidates who
possess foreign qualifications and/or short courses certificates must take it upon
themselves to have their qualifications evaluated by the South African
Qualifications Authority (SAQA), and must please attach proof of the level of their
qualifications after evaluation on all applications. No e-mailed or faxed applications
will be considered. Applicants are respectfully informed that if no notification of
appointment is received within 4 months of the closing date, they must accept that
their applications were unsuccessful. Please take note that communication will
only be limited to short-listed candidates. The Department reserves the right not to
appoint.

OTHER POSTS: ARTISAN PRODUCTION GRADE A TO C (MECHANICAL) (X2 POSTS)

POST 24/100 : IT HELPDESK REF NO: DESTEA 29/06/18
SALARY : R152 862 per annum (Level 05)
CENTRE : Bloemfontein
REQUIREMENTS : A Grade 12 or relevant certificates in IT or an appropriate Degree/ Diploma in
Information Technology or equivalent qualifications.
DUTIES : Log all calls on the call logging system. Update the status of the calls resolved on
the service desk and the ones handles and resolves by IT Technicians. Provide
first line technical support, answering support queries via phone, email and selfhelp
system. Maintain high degree of customer service for all support queries and
adhere to all service management principles. Respond to enquiries in resolving
hardware and software problems and assigning more complex calls to IT
Technicians. Arrange for external technical support where problems cannot be
resolved in-house.
ENQUIRIES : Ms M Mphatlhane, Tel No: 400 9473

Image: Pixabay

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