CALL CENTRE OPERATOR: TECHNICAL SUPPORT SERVICES

DEPARTMENT OF TRANSPORT AND PUBLIC WORKS
CLOSING DATE : 20 August 2018
NOTE : Only applications submitted online will be accepted. Shortlisted candidates will be
required to submit copies of their documentation for verification purposes. These
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candidates will be required to attend interviews on a date and time as determined
by the department. Please ensure that you submit your application before the
closing date as no late applications will be considered. Kindly note that technical
support is only available from Monday to Friday from 8:00 to 16.00 should you
experience any difficulties with your online application, contact the Helpline: 0861
370 202

OTHER POSTS: WRITER

POST 31/217 : CALL CENTRE OPERATOR: TECHNICAL SUPPORT SERVICES REF NO.
TPW 2018-170
SALARY : R163 563 per annum (Level 05)
CENTRE : Department of Transport and Public Works, Western Cape Government
REQUIREMENTS : Grade 12 (Senior Certificate or equivalent qualification). Recommendations:
Proven knowledge and relevant experience in the I.M.S (Issue Management
System). Competencies: Ability to classify the building maintenance complaints
per class of works; Ability to manage complaints of various client departments;
Proven computer literacy; Communication (written and verbal) skills in at least two
of the three official languages of the Western Cape; Technical ability to distinguish
between different trades; Ability to register and assign complaints on the I.M.S.
DUTIES : Effective and efficiently record all complaints received on I.M.S; Ensure
authenticity of complaints and assign correctly on the I.M.S; Render professional
correspondence service to clients and provide referencing; Compile reports of
issue management system for the multi-disciplinary teams; Handle all
administrative functions related to the post.
ENQUIRIES : Mr A February at (021) 483 2489
APPLICATIONS : Only applications submitted online will be accepted. To apply submit your
application online only: https://westerncapegov.erecruit.co

Image: Pixabay

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