DEPARTMENT OF HIGHER EDUCATION AND TRAINING
POST 39/126 : IT TECHNICIAN REF NO: DHET 84/09/2017
Branch: Corporate Services
Directorate: Government Information Technology Office
SALARY : R242 475 per annum (Level 07)
CENTRE : Pretoria
REQUIREMENTS : A National Senior Certificate / Grade 12/ NCV Level 4. A recognised National Diploma qualification (NQF Level 6) in Information Technology equivalent qualification. At least
three years’ work experience in the IT Field as an IT Technician. The industry
recognised certifications such as MCSE/ MCITP, A+, N+ Security +, ITIL as well as other
IT governance framework will be an added advantage. Good communication, problem
solving, ICT infrastructure support and Customer relationship skills. Network
Administration, IT Service Management. Sound knowledge COBIT 5 Foundation, ITIL
and other IT Governance frameworks.
DUTIES : To provide Local Area Network and Desktop support services: Creating user account
on desktop and laptop (mailbox and windows). Unlocking of password using
AdminPack. Setting up desktop, printers and data projectors. Configuring mainframe
applications. Provide support of data migration during computer setup. Provide
telephonic support. Troubleshooting of all issues reported. Gather and analyses users’
issues in ICT and provide solutions. Provide support for identified Level 8 and Level
9/10 issues where configuration solutions have already been documented on the ITIL.
IT helpdesk services: Provide first level contact and convey resolutions to customer
issues as requested by level 8/9.
ENQUIRIES : Mr P Mtshali Tel No: 012 312 5089 / Ms X Rikhotso Tel No: 012 312 5513 / Mr R Kgare
Tel No: 012 312 5442
APPLICATIONS : Please forward your application, quoting the reference number to: The Director-General,
Department of Higher Education and Training, Private Bag X 174, Pretoria, 0001 or
Hand deliver to: 123 Francis Baard Street (former Schoeman Str.) Pretoria.
NOTE : Applications must be submitted on Z83 form obtainable from any public service
department or on the internet at www.gov.za/documents and must be accompanied by
a recently updated comprehensive cv (with three contactable references and certified
copies of all qualifications, identity document (id) not older than three months, including
drivers licence (where it is required). It is the applicant’s responsibility to have foreign
qualifications evaluated by the South African qualification authority (SAQA) and the
evaluation certificate from SAQA must be attached. Failure to sign z83 and submit the
requested documents will result in your application not being considered. Candidates
whose appointments will promote representativity in terms of race, gender and disability
will receive preference. As of 1st July 2006, all new appointments in the public service
have to be part of the government employee medical scheme (gems) in order to qualify
for a government medical subsidy. Correspondence will only be entered into with shortlisted
applicants. If you have not been contacted within three (3) months of the closing
date of this advertisement, please accept that your application was unsuccessful.
Suitable candidates will be subjected to personnel suitability checks (criminal record
check, citizenship verification, qualification/study verification and previous employment
verification). Successful candidates will also be subjected to security clearance
processes. All shortlisted candidates for SMS posts will be subjected to a technical
exercise that intends to test relevant technical elements of the job, the logistics of which
will be communicated by the Department. The successful candidate will be required to
sign an annual performance agreement, disclose his/her financial interests and be
subjected to security clearance. Applications received after the closing date or faxed
and emailed applications will not be considered.
CLOSING DATE : 12 October 2018 at 16H00.