CUSTOMER CARE ASSISTANT: CUSTOMER CARE

DEPARTMENT OF SOCIAL DEVELOPMENT
APPLICATIONS : Only applications submitted online will be accepted. To apply submit your
application online only: https://westerncapegov.erecruit.co.za
CLOSING DATE : 26 November 2018
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NOTE : Only applications submitted online will be accepted. Shortlisted candidates will be
required to submit copies of their documentation for verification purposes. These
candidates will be required to attend interviews on a date and time as determined
by the department. Please ensure that you submit your application before the
closing date as no late applications will be considered. Kindly note that technical
support is only available from Monday to Friday from 8:00 to 16.00 should you
experience any difficulties with your online application, contact the Helpline: 0861
370 202

OTHER POSTS: CORPORATE SUPPORT OFFICER (X8 POSTS)

POST 45/127 : CUSTOMER CARE ASSISTANT: CUSTOMER CARE REF NO: DSD 2018-134
SALARY : R163 563 per annum (Level 05)
CENTRE : Department of Social Development, Western Cape Government
REQUIREMENTS : Senior Certificate (Grade 12 or equivalent qualification). Recommendations:
Minimum of 6 months’ clerical experience. Competencies: Knowledge of client
care, Office software applications and customer care surveys; Communication
(written and verbal) skills in at least two of the three official languages of the
Western Cape; Strong computer literacy and knowledge of MS Word package;
Sound organising and planning skills; Conflict resolution skills.
DUTIES : Perform front desk services by receiving and referring clients; Provide dispatch call
service; Ensure register is signed and accurately completed; Facilitate all
complaints and escalate accordingly; Compile monthly report regarding enquiries;
Provide information to clients regarding available services; Assist clients on how
to access services from the department; Render general administrative support
services and maintain the database.
ENQUIRIES : Mr KJ Marthinus at 021 483 8833

 

Image: Pixabay

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