CUSTOMER CARE OFFICER: CUSTOMER CARE (METRO SOUTH)

DEPARTMENT OF SOCIAL DEVELOPMENT
APPLICATIONS : Only applications submitted online will be accepted. To apply submit your
application online only: https://westerncapegov.erecruit.co.za
CLOSING DATE : 26 November 2018
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NOTE : Only applications submitted online will be accepted. Shortlisted candidates will be
required to submit copies of their documentation for verification purposes. These
candidates will be required to attend interviews on a date and time as determined
by the department. Please ensure that you submit your application before the
closing date as no late applications will be considered. Kindly note that technical
support is only available from Monday to Friday from 8:00 to 16.00 should you
experience any difficulties with your online application, contact the Helpline: 0861
370 202

OTHER POSTS: CUSTOMER CARE ASSISTANT: CUSTOMER CARE

POST 45/126 : CUSTOMER CARE OFFICER: CUSTOMER CARE (METRO SOUTH) REF NO:
DSD 2018-141
SALARY : R299 709 per annum (Level 08)
CENTRE : Department of Social Development, Western Cape Government
REQUIREMENTS : An appropriate 3-year tertiary qualification (National Diploma/B-Degree); a
minimum of 3 years relevant experience in Personnel / Finance or Social Welfare.
Recommendations: Helpdesk / Call / On-line Certificate; Certificate in Basic
Counselling or debriefing. Competencies: Knowledge of the following: Client care
and information management, social welfare services, internal and external
marketing and communication processes, Management, Human Resources and
Financial and Administration; Sound organising and planning skills; Coordination
skills; Research skills; Problem solving and Innovative skills; Computer literacy;
Communication (verbal and written) skills in at least two of the three official
languages of the Western Cape; Ability to work in a team and independently.
DUTIES : Provide mechanisms and procedures for dealing with customer complaints:
Develop a customer care implementation plan for the region in line with the
implementation framework of the Department; Ensuring information is relevant and
up to date with the current changes /affairs and issues within the department;
Provide guidance and support to all regional personnel regarding customer care;
Ensure that customer care policy and procedures are implemented within the
region; Ensure optimal customer relations management; Customer Care reporting;
Support client liaison personnel in service delivery team.
ENQUIRIES : Mr Q Arendse at (021) 763 6200

 

Image: Pixabay

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