RECEPTIONIST/TELECOM OPERATOR

DEPARTMENT OF WATER AND SANITATION
CLOSING DATE : 22 March 2019
NOTE : Applications must be submitted on a signed and dated Z83 form, obtainable from
any Public Service Department, and should be accompanied by a comprehensive
CV as well as certified copies of qualifications and Identity document. No late,
faxed or e-mailed applications will be accepted. Correspondence will be limited to
shortlisted candidates only. If you have not heard from us within two (2) months of
the closing date, please accept that your application was unsuccessful. Preference
will be given to previously disadvantage groups. Successful applicants will be
required to undergo standard Government security clearance procedures including
verification of qualifications. Should you be in a possession of a foreign
qualification(s), it must be accompanied by an evaluation from South African
Qualification Authority (SAQA). “All SMS shortlisted candidates will be subjected
to a technical exercise that intends to test relevant technical elements of the job,
the logistics of which will be communicated by the department. Following the
interview and technical exercise, the selection panel will recommend candidates
to attend a generic managerial competency assessment (in compliance with the
DPSA Directive on the implementation of competency based assessments). The
competency assessment will be testing generic managerial competencies using
the mandated DPSA SMS competency assessment tools” People with disabilities
are encouraged to apply for the posts. People who are not employed by the Public
Service Departments are welcomed to apply for posts. The department reserves
the right not to make an appointment.

OTHER POSTS: ADMINISTRATION CLERKS (X8 POSTS)

POST 09/60 : RECEPTIONIST/TELECOM OPERATOR REF NO: 220319/14
SALARY : R163 563 per annum (Level 05)
CENTRE : King William’s Town
REQUIREMENTS : Grade 12 certificate. One (1) – two (2) years relevant experience. Administrative
and clerical procedure. Professionalism and strong communication skills as well
as interpersonal skills. Ability to learn the department’s service delivery
components and operate switchboard. Computer literacy is essential. Sound
knowledge of MS office (Ms Word, Ms Excel, Power Point and Internet Explorer &
provide proof thereof). Ability to take initiative and work independently. Ability to
organise and prioritise work. Telephone etiquette. People and Diversity
Management. Client orientation and customer focus. Accountability and Ethical
conduct. Ability to communicate in English, Xhosa and Afrikaans.
DUTIES : Operating the switchboard by answering incoming and handling outgoing calls.
Ensuring that customers are referred promptly and correctly. Taking down
messages and administering the correct distribution thereof. The receiving of
visitors and direct them to the relevant managers. Welcome the visitors and
determine the nature of the business. Host the inbound and outbound incoming
calls and direct them to relevant managers. Attend all enquiries coming from
55
Receptionist desk. Answer incoming calls and direct them to relevant managers.
Supply basic information to customers regarding the Department’s services. Keep
reception area clean and tidy. Receive guests and / or visitors. Updating and
distributing the internal telephone directory and keeping database of other
important contact numbers. Responsible for fault reporting on Telephone
Management System to monitor telephone costs, including printing of reports and
verifying information.
ENQUIRIES : Ms. N Ndaki Tel No: 043 701 0376
APPLICATIONS : (East London): Please forward your applications quoting the relevant reference
number to Private bag X 7485, King Williams Town, 5600 or hand deliver at the
No. 2 Hargreaves Avenue, King William’s Town 5600.
FOR ATTENTION : Ms T Solwandle Tel No: 043 604 5476

Image: Pixabay

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